Refund Policy
If a buyer chooses to download a product and is unable to complete the download due to technical issues caused by our server, Our team agrees to send a new download link via email at no additional cost to the buyer. If the buyer is still unable to download the product due to ongoing server issues on our side, they must contact our support team at lessendepression@representative.com.
We will offer an appropriate solution at no extra cost. Please note that a refund is not available in this scenario.
If the buyer is unable to download the product due to technical problems not caused by us—such as issues with the buyer’s device, internet provider, or any third party—Our team is not responsible and is not obligated to provide the product again without charge.
Buyers must download the product within five (5) business days of purchase. After this period, access will expire, and even if payment has been made, no download will be possible. In such a case, the buyer waives all rights to request a refund, replacement, or submit complaints.
Protection of Copyrights
All rights to the published and digital content sold via Lessen Depression are fully reserved. The publisher is John Doyle. Buyers agree not to copy, reproduce, broadcast, distribute, or sell any product—whether in part or in full—without explicit written permission. Unauthorized use of our content is strictly prohibited and may result in legal action.
General Terms
Our team reserves the right to update or change these terms and conditions at any time. All updates will apply to future use of:
www.lessendepression.com
The buyer is solely responsible for providing accurate and complete information during the purchase process. Our services do not cover the costs of computer equipment, software, internet access, or any related services used to visit or purchase from our site.
While we strive to provide the best possible experience on www.lessendepression.com, Our team cannot guarantee that all services will always meet your expectations or function without interruptions or errors.
Should you encounter any issues, please report them to our support team via email at lessendepression@representative.com, and we will resolve them as quickly as possible.
Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at lessendepression-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
CANCELLATIONS
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
DAMAGED/QUALITY ISSUES
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at lessendepression-shop@support.fourthwall.com
REFUNDS POLICIES
Product Orders Cancellation Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at lessendepression-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
INTERNATIONAL ORDERS
WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our online reseller and Merchant of Record, fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service